Appendix C – Common Problems

Global scope

Warning: Setting not found in source, default value will be used instead.
Solution: This warning appears during project file loading, if setting that is expected for given project type can not be found in project file. This can be a normal effect of application update that will not appear again after project is saved.

Error: Error occurred during licence decryption.
Solution: This error means that application can not read licence file contents and in result will run in limited (Demo) mode. If you own full licence for Industrial Communication Creator product, check location of your licence file. If problem persists, contact port user support.

Error: I/O error occurred while loading licence file.
Solution: This error means that application can not read licence file contents and in result will run in limited (Demo) mode. If you own full licence for Industrial Communication Creator product, check location of your licence file. If problem persists, contact port user support.

Error: Update failed
Example: Update failed: invalid location of repository
Solution: Error occurs when requested auto-update operation fails. Check your Internet connection. If problem persists, you may try to update product manually - by downloading new version from port home page.

Info: Running as demo version.
Solution: This report informs that application runs in limited, instead of full, version. If you don't own licence for full version of Industrial Communication Creator, you may ignore this info and continue with product evaluation or consider purchasing full licence. If you already own full licence, check if licence file is installed correctly. If problem persists, contact port user support.

Project scope

Error: Unable to read from file.
Examples: Unable to read from file: /home/user/project_B.iccproj (The system cannot find the file specified)
Unable to read from file: C:\Documents\user\project_A.iccproj (Content is not allowed in the prolog)
Unable to read from file: C:\Documents\user\proj_1. iccproj: Project type is not supported
Solution: This error appears when project file cannot be read. You shall check if file exist in location specified and if user running application has read access to the file. It is also possible that file is corrupted or the tool doesn't support this project type. In the case of the latter, you may need to download new feature to your application.

Error: Unable to load data from project.
Solution: This error appears when editor is initialized for project that cannot be read. Check instructions for "Unable to read from file" problem.

Error: Error while project save.
Example: Error while project save: C:\Documents\user\project_1. iccproj (Access denied)
Solution: This error appears when project file cannot be written. You shall check if user running application has write access to the file and whether there is free space available on device.

Error: Unable to write to file...
Example: Unable to write to file: C:\Documents\user\file.c Access denied
Solution: This error appears when one of project-related files cannot be written. You shall check if user running application has write access to the file and whether there is free space available on device.

Error: Unable to get setting value
Solution: This error usually appears during code generation. This indicates that the project file was corrupted or is opened with wrong (e.g. obsolete) version of the tool. Most likely, the direct reason is setting value written in incorrect format. It is possible to remedy this, by changing value of the setting that was identified as source of problem.

Warning: Setting value not found. Default value (XXX) used instead.
Solution: This warning may appear during code generation. It indicates that value of configuration setting was not specified in project. The warning will cease to appear when user will set the value and save project. The warning may be an indication that user haven't finished all project tasks.

Warning: Loaded project has version higher than structure supported by tool.
Example: Loaded project has version higher (1.2) than structure supported by tool (1.0).
Solution: This warning appears when project file is opened with obsolete version of the tool. It is recommended to update tool before modifying project or to create backup of project file.

Error: Code generation failed.
Example: Code generation failed. Record has no parameter.
Solution: Error is reported when due to incorrect project configuration generation of code was unable to finish. Error report contains a link to object that caused the problem, and which needs to be fixed.

Error: Unable to save new project.
Solution: The error is reported during new project creation, when save of initial project contents to file fails. This renders created project unable for future use. User shall check if disk has enough free space and whether application has write permission for the file in question.